Mission & Organizational Values
Mission Statement
Carriage Town is committed to providing a safe, compassionate, and home-like environment for residents requiring skilled nursing, long-term care, rehabilitation, hospice, and respite services. Through our dedicated and highly trained staff, we strive to deliver quality care 24 hours a day, 7 days a week, while supporting each resident in achieving comfort, wellness, and an enhanced quality of life.
Organizational Values
Resident Focus
- Recognize Residents and their loved ones as our guests and provide both with excellent service.
- Listen and respect our guests’ needs.
- Seek feedback from our guests to identify opportunities for improvement.
- Recognize Jesmond’s responsibility for the well-being of our guests.
Teamwork
- Ensure that your actions address others’ needs and priorities.
- Take a collaborative approach in your team and across functional areas.
- Encourage “we vs. I” thinking.
Integrity
- Show consistency between words and actions.
- Build trusting relationships.
Treat others fairly. - Maintain high ethical standards.
Respect
- Demonstrate genuine interest and empathy when listening to others.
- Maintain positive relationships, even under difficult or heated circumstances.
- Be open to differences in people, cultures, and approaches.
- Treat others the way you would like to be treated.
Accountability
- Demonstrate a commitment to achieve meaningful results.
- Monitor the accuracy and quality of work.
- Understand your responsibilities and accept ownership for the outcomes.
- Raise problematic issues as soon as you are aware of them.
Openness / Honesty / Directness
- Encourage an open exchange of information and differing viewpoints.
- Express reactions and opinions without intimidating others.
- Demonstrate the courage to raise tough issues.
- Be open to the opportunities that change brings.
Frequently Asked Questions
What is the mission of Carriage Town Skilled Nursing & Rehabilitation Center?
Carriage Town is committed to providing a safe, compassionate, and home-like environment for residents requiring skilled nursing, rehabilitation, long-term care, hospice, and respite services.
What core values guide Carriage Town’s care approach?
Our care is guided by key values including Resident Focus, Openness, Respect, Accountability, Integrity, and Teamwork to ensure high-quality and compassionate care.
How does Carriage Town prioritize resident well-being?
We place residents at the center of everything we do by focusing on personalized care, comfort, dignity, safety, and overall quality of life.
Why is teamwork important at Carriage Town?
Teamwork allows our staff to collaborate effectively, ensuring residents receive coordinated, consistent, and high-quality care at all times.
What makes Carriage Town different from other care facilities?
Carriage Town stands out through its resident-centered approach, compassionate staff, ethical care standards, and commitment to creating a supportive home-like environment.